Warranty

Our promise

Warranty & safety

Built to last, and backed for life. Here's exactly what we cover, and how to use your GRABSTA™ safely.

Limited lifetime warranty

We stand behind every grip. If your GRABSTA breaks under normal use within its rated load, we'll replace it for the usable life of the product.

What's covered

  • Breakage, cracking, snapping or warping under normal use within the rated load
  • Manufacturing and material defects

What's not covered

  • Loads over the rated limit, or any use outside the intended purpose
  • Misuse, abuse, accidents, drops, cutting, heat, chemicals or modification
  • Normal cosmetic wear such as scratches or finish fade
  • Use as climbing, safety, fall-protection or human-load equipment
  • Products not purchased from Grabsta or an authorized seller

The details

  • Replacement is the sole remedy under this warranty
  • Covers the original purchaser. Non-transferable. Proof of purchase may be required
  • "Lifetime" means the usable life of the product

How to make a claim

Simple and quick. No forms to chase.

1

Show us

Take a photo or short video of the break, plus a quick note on how it happened.

2

Send it

Email it to support@grabsta.com. We usually don't need the broken one mailed back.

3

We replace it

Once approved, we ship a new GRABSTA. You just cover shipping.

Safety & proper use

The GRABSTA is a bag-carrying handle for everyday loads. Please use it only as intended.

⚠ Important

The GRABSTA is NOT climbing, safety or fall-protection equipment. Never use it to support people or overhead loads.

  • Do not use for climbing, fall protection, rigging, towing, or supporting people or overhead loads
  • Do not exceed the rated load. Rated to 150 lbs; 5 to 40 lbs is the comfortable everyday range
  • Inspect before each use. Do not use if cracked, worn, warped or damaged
  • Do not use where a dropped load could cause injury or damage
  • Keep small sizes away from young children. Not a toy
  • Use only as intended, for carrying bags by their handles

Questions? Reach us at support@grabsta.com. This warranty gives you specific rights; you may also have other rights that vary by state.

Please read before use

Safety & use instructions

GRABSTA™ is a bag-carrying handle for everyday loads. Using it as intended keeps you and your GRABSTA safe.

Intended use

GRABSTA is intended only for carrying compatible grocery bags, shopping bags, delivery bags, and similar everyday hand-carried items while walking or using ordinary stairs.

GRABSTA is not climbing equipment, fall-protection equipment, personal protective equipment, a hoist, tie-down, towing device, cargo-restraint device, exercise device, or a product for supporting body weight.

Never use GRABSTA to

  • Climb or descend by supporting body weight
  • Lift, carry, suspend, or restrain a person or animal
  • Suspend objects overhead
  • Tow or pull objects
  • Secure cargo
  • Carry sharp, hazardous, leaking, unstable, or excessively bulky loads
  • Carry more than the verified maximum working load

How to use it safely

  1. Select the correct size for your hand.
  2. Inspect GRABSTA and every bag handle before use.
  3. Place each compatible handle fully inside the designated carrying hooks. Do not load the outside of the fingers or the keyring opening.
  4. Confirm every handle is securely seated.
  5. Lift gradually, maintain control, and keep the load close to your side.
  6. Make additional trips whenever a load feels unstable or difficult to control. Stop immediately if the product or any bag begins to fail.

Inspection & care

Inspect GRABSTA and every bag handle before each use. Do not use the product if it is cracked, deformed, excessively worn, heat-damaged, chemically damaged, modified, or otherwise compromised.

Wipe clean with a damp cloth and mild soap, then dry. Avoid harsh chemicals and high heat.

Load limits

Always follow the published maximum working load shown on the product page and packaging, and never exceed it. A structural test result is a laboratory failure figure, not the amount you should routinely carry.

The strength of GRABSTA does not guarantee the strength of the bag or its handles. Inspect your bags, don't overload them, and make additional trips when needed.

Questions about safe use? Contact us at originalgrabsta@gmail.com. See also our Limited Warranty.